Retunrs

We want you to be completely satisfied with your skin care purchase from la vroda. If for any reason you are not happy with your order, you may return it within 14 days of delivery for a full refund or exchange. Here are the details of our return policy:

1. Eligibility for Returns:

• Products must be returned in their original packaging and in unused condition.
• Returns must be initiated within 14 days of delivery.
• Opened or used products will not be eligible for return

2. How to Initiate a Return:

• Contact our customer service team at hello@lavroda.com.au to request a return authorization.
• Provide your order number and details of the item(s) you wish to return.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the item is damaged or defective.
• We recommend using a trackable shipping service for return shipments.

4. Refund Process:

• Once we receive your returned item(s) and inspect them, we will process your refund.
• Refunds will be issued to the original payment method within 7-10 business days.

5. Exchanges:

• If you wish to exchange an item, please contact us to arrange the exchange process.

6. Damaged or Defective Items:

• If your order arrives damaged or defective, please contact us immediately for assistance.

7. Exceptions:

• Final sale items are not eligible for return or exchange unless they are damaged or defective.
• Gift cards are non-returnable and non-refundable.

By purchasing from la vroda, you agree to abide by our return policy. If you have any questions or need further assistance, please don't hesitate to contact us. We're here to ensure your shopping experience is enjoyable and hassle-free!